FAQ
1. About Orders
- How can I check the status of my order?
You can check the status of your order by logging into your account and navigating to the "My Orders" page. If you did not create an account at checkout, you can view your order status through the link in the order confirmation email.
- Can I change or cancel my order?
Once an order is confirmed, it usually cannot be changed or canceled. If you need to make changes or cancel, please contact our customer service as soon as possible, and we will do our best to assist you.
2. Payment Methods
- What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other local payment options.
- Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. All transactions are processed through secure payment gateways.
3. Shipping and Delivery
- What shipping options do you offer?
We offer standard shipping services. The costs will be displayed at checkout.
- When will my order be shipped?
We typically process and ship orders within 1-3 business days. The exact shipping time may vary depending on the product's availability.
4. Returns and Exchanges
- How do I return or exchange an item?
Please contact our customer service within 7 days of receiving the item to initiate a return or exchange. Items must be unused and in their original packaging.
- Who pays for return shipping?
If the return is due to our error (such as wrong item shipped or defective product), we will cover the return shipping cost. In other cases, the return shipping cost is the responsibility of the customer.
5. Product Information
- Are your products made of natural materials?
Yes, all of our products are made of pure natural materials.
6. Account and Privacy
- Do I need to create an account to make a purchase?
No, you can choose to checkout as a guest. However, creating an account allows you to conveniently track your order status, save your cart, and receive special offers.
- How do you protect my privacy?
We strictly adhere to our privacy policy and take measures to ensure your personal information is not accessed or used without authorization.
- How can I check the status of my order?
You can check the status of your order by logging into your account and navigating to the "My Orders" page. If you did not create an account at checkout, you can view your order status through the link in the order confirmation email.
- Can I change or cancel my order?
Once an order is confirmed, it usually cannot be changed or canceled. If you need to make changes or cancel, please contact our customer service as soon as possible, and we will do our best to assist you.
2. Payment Methods
- What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other local payment options.
- Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. All transactions are processed through secure payment gateways.
3. Shipping and Delivery
- What shipping options do you offer?
We offer standard shipping services. The costs will be displayed at checkout.
- When will my order be shipped?
We typically process and ship orders within 1-3 business days. The exact shipping time may vary depending on the product's availability.
4. Returns and Exchanges
- How do I return or exchange an item?
Please contact our customer service within 7 days of receiving the item to initiate a return or exchange. Items must be unused and in their original packaging.
- Who pays for return shipping?
If the return is due to our error (such as wrong item shipped or defective product), we will cover the return shipping cost. In other cases, the return shipping cost is the responsibility of the customer.
5. Product Information
- Are your products made of natural materials?
Yes, all of our products are made of pure natural materials.
6. Account and Privacy
- Do I need to create an account to make a purchase?
No, you can choose to checkout as a guest. However, creating an account allows you to conveniently track your order status, save your cart, and receive special offers.
- How do you protect my privacy?
We strictly adhere to our privacy policy and take measures to ensure your personal information is not accessed or used without authorization.
